General Shop Help

Download an Image with an Extended Licenses - Complete Guide

Learn how you can download an image with an extended license if you have bought one of our extended license packages

Written by Amos
Updated over a week ago

How to use our Visual Image Search Engine

How to guide - how to find better image results by using our reverse image search and similar visual search.

Written by Amos
Updated over a week ago

How to fix: Access Denied - Firewall

If you are getting a error message access denied - Sucuri Website Firewall

Written by Amos
Updated over a week ago

Why does my downloaded image has gridlines on it?

I have downloaded a photo but I do see white gridlines and a number on the bottom. What can I do to get the real stock photo?

Written by Amos
Updated over a week ago

Download your first Images - Complete Guide & Video

In this guide we explain step-by-step how to download your first image, hat a comp image is and how to re-download images for free

Written by Amos
Updated over a week ago

Additional Charge on my Credit Card

Why do I have a international charge on my credit card

Written by Amos
Updated over a week ago

How do I enter a promo code?

Here is how to apply coupon codes or promotional deals

Written by Amos
Updated over a week ago

Password Login Trouble

Can't log into your account because you forgot your password?

Written by Amos
Updated over a week ago

Can I get a refund?

I want to get a refund - how can I get my money back?

Written by Amos
Updated over a week ago

When do I need additional seats or logins and how can I buy them?

I want to have more than one user using StockPhotoSecrets how can I get additional seats and logins (Multi-Seat)?

Written by Amos
Updated over a week ago

Can you just buy photos individually without needing a membership or subscription?

I want to buy single images or individual images do you offer a plan for this as well? I don't want a subscription.

Written by Amos
Updated over a week ago

I can't access the Shop it seems to be offline and not working

I can't open the Stock Photo Secrets Shop it seems to be offline what can I do?

Written by Amos
Updated over a week ago

How can I find out how many Downloads I have left?

Where can I see how many images I have downloaded and how long my subscription will run?

Written by Amos
Updated over a week ago

How to become a contributor?

I'm a photographer who want to join your stock agency. How can I join? How can I sell my photos?

Written by Amos
Updated over a week ago

Payment Failed

I tried to pay via Credit Card but the Payment failed and did not go through. Here is how to fix it!

Written by Amos
Updated over a week ago

I already paid but when I click "DOWNLOAD", I get prompted to choose a plan...

I thought I paid, why can I not download? Download is not working for me!

Written by Amos
Updated over a week ago

How to search "safe for work" without seeing nude or semi-nude images?

I don't want to see naked persons, how can I enable "safe search"?

Written by Amos
Updated over a week ago

On some images the "download a comp" button is missing

I can not download a comp image on some photos, the comp download button is missing

Written by Amos
Updated over a week ago

Can I still access my photos after my subscription has expired?

If I choose not to renew my subscription next year, will I still have access to the photos I purchased this year through your website?

Written by Amos
Updated over a week ago

How do I change my registered email address or password?

I need to change my login and password

Written by Amos
Updated over a week ago

How do I view/print my receipt?

Where can I find my invoice and how can I print it?

Written by Amos
Updated over a week ago

How do I view/print my receipt?

Can you send me my invoice? How can I find my invoice?

Written by Amos
Updated over a week ago

When my subscription expires will it automatically renew?

Will my subscription renew automatically and how can I cancel it?

Written by Amos
Updated over a week ago

What are the accepted methods of payment?

Do you accept Visa, MasterCard, Paypal and Amex? How can I pay?

Written by Amos
Updated over a week ago

Where do your images come from?

Where do you get all your stock photos and vectors from? Can I trust your sources? How can I protect myself?

Written by Amos
Updated over a week ago

Do all file types & sizes count as one download?

Do different image resolution downloads count double?

Written by Amos
Updated over a week ago

How does the monthly download limit work?

I don't understand how your normal subscription download limits work. How many can I download per month?

Written by Amos
Updated over a week ago

What are the limits on downloads?

Are there and download limits on your subscriptions?

Written by Amos
Updated over a week ago

What is the highest resolution size available?

Are your images available in High-Resolution as well or only in low-resolution? They are so cheap... maybe there is a catch?

Written by Amos
Updated over a week ago

Is there a monthly download limit?

Are you limiting my subscription somehow?

Written by Amos
Updated over a week ago

Is there a limit what images I can download?

Are you holding back any great images? No of course not!

Written by Amos
Updated over a week ago

How big is XXL?

What is the size of your XL and XXL Images?

Written by Amos
Updated over a week ago

Can I get EPS files too?

I need vector files in the EPS file format

Written by Amos
Updated over a week ago